Mystery Audit

Leaderly Mystery Audit is a service designed to evaluate and improve the customer experience on the Leaderly website. Mystery audits involve sending anonymous auditors to assess various aspects of the user journey, including website functionality, content quality, customer service, and overall user satisfaction. The insights gathered help identify areas for improvement and enhance the user experience.

• Define Audit Objectives: Determine the specific aspects of the Leaderly website to be evaluated, such as navigation, content quality, user flow, or customer support.

• Recruiting Auditors: Recruit and select mystery auditors who reflect the target audience and can provide unbiased feedback.

• Audit Guidelines: Develop a clear set of guidelines and evaluation criteria to be followed throughout the audit.

• Audit Execution: Auditors visit the Leaderly website, interact with it as typical users, and document their observations across the user journey.

• Data Collection: Auditors submit structured feedback and report any issues encountered during their interactions.

• Analysis and Reporting: Collected data is reviewed and consolidated into reports that highlight strengths and areas for improvement.

• Recommendations: Actionable recommendations are developed based on the audit findings.

• Client Presentation: Audit results, findings, and recommendations are presented to Leaderly for review and discussion.

• Improvement Implementation: Where required, support may be provided to assist with implementing the recommended improvements.

• Follow-Up Audits: Periodic follow-up audits may be conducted to monitor progress and assess the impact of implemented changes on user experience.

Pricing for the Leaderly Mystery Audit service varies based on the scope and complexity of the audit, the number of auditors involved, and the frequency of follow-up audits.